This article will walk you through how to configure whether or not Ironclad Support can have access within your account. You must a company admin to do this.
When granted access, Ironclad Support can perform various activities to assist your team effectively. These activities include:
- Investigate and help resolve bugs: Identifying and addressing issues within the platform to ensure everything runs smoothly.
- Assist with configuration during onboarding: Assisting with the initial setup and configuration of your Ironclad environment to align with your organization's needs.
- Validate setup configurations: Reviewing and confirming that your setup aligns with best practices and meets your operational goals.
- Conduct security investigations: Examining any security-related concerns to maintain the integrity and safety of your data.
Granting access enables our Support team to provide timely and effective assistance, ensuring that your Ironclad experience is optimized and any issues are promptly addressed. Company admins can control whether or not Ironclad support has access to their environment. By default, access is allowed, so admins must update the setting to opt out if they wish to restrict access.
- Click on your profile icon located in the top right corner of Ironclad, and then click Company Settings > Settings.
- Toggle on/off Allow Ironclad support to access this company. By default, this is toggled on, allowing Ironclad Support to have access to your environment.