Email Notification Triggers

This topic will walk you through the various email notifications Ironclad sends out. It will detail which workflow step the emails are sent out on, which action triggers them, and who receives them.

Configure Your Email Notifications

By default, you receive the email notifications detailed in the table below. If you want, you can opt to receive more notifications.

1. Click your name in the upper right hand corner.
2. Click Personal Profile > Notifications.
3. Under Workflow Emails, select More. You will now receive email notifications when someone posts a comment, and when workflows are fully executed or canceled.
4. If you want to receive the email notifications for all of the workflows you own, select Send me emails for all updated to workflows I own. Any action that you take yourself will not trigger an email notification.

Ensure that Emails are Received

Most emails should arrive with no issue, but if you are not receiving them you may want to check your Spam/Junk folders to see if the email has been placed in there instead of your Inbox folder. This happens occasionally emails sent to accounts using Google Workspace/Gmail.

If you do find the email has been placed in the Spam/Junk folder, you can take the following actions to prevent Ironclad notifications from being classified as junk/spam:

1. Marks emails from Ironclad as Not Spam
2. Move emails from Ironclad that are in spam/junk to your inbox by using the "Report not spam" option in the Gmail interface. This will help signal that other Ironclad emails should not be sent to junk.
3. Create a contact for Ironclad Notifications
4. Notifications from Ironclad are sent from a single address. Create an email contact for Ironclad Notifications. Any name can be used, but the email address should be noreply@mg.ironcladapp.com. Please see the following link on how to create a contact here.

Additionally, your internal email administrators can take the following actions:

• Allowlist the Ironclad email sending domains
  • Use the following guide to add exceptions for the email domains listed in the table below: https://support.google.com/a/answer/2368132?sjid=3166763374329555296-NC

• Allowlist the Ironclad email sending IP addresses
  • Use the following guide to add exceptions for the sending IP addresses listed in the table below: https://support.google.com/a/answer/60751?sjid=3166763374329555296-NC

If you do not find the email within your Spam/Junk folder then it is most likely a case in which the email from Ironclad has been held in Google's "Quarantine" feature. In this case, you will need to reach out to your internal email administrators to check this space for the mail and ask them to release it so it is able to be sent to the intended recipients Inbox.

​​​​When Are Email Notifications Sent?

Ironclad sends out email notifications to prompt action or to notify a party that an action has been completed. The table below provides a guide that includes:

• which workflow step the notification is sent out on
• which action triggers the notification
• who receives the notification

Note: This topic does not include any custom email notifications that you may have configured for your own workflows or notifications sent out by your eSignature provider.