AI Credits Transition to Paid Usage on September 1, 2026: Starting September 1, 2026, eligible AI agents will move from the current uncapped trial to credit-based usage. Each eligible agent action will use a set number of AI Credits from your account’s shared balance. Your platform edition may include AI Credits, and you can purchase additional credits as your usage grows. After your included balance is depleted, additional AI agent usage will incur a cost through pre-purchased credits, on-demand billing or pause until more credits are added, depending on your account settings. Credit rates vary by agent and action. AI Credits apply to eligible agents such as Renewal Agent, Intake Agent, and Archive Agent. They do not apply to every AI-powered feature in Ironclad. Please reach out to your Ironclad representative for more information.
Summary
This article provides an overview of when AI Credits are added, when they expire, and which unused purchased credits can move to a renewal.
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| Features | AI Credits |
AI Credit Types
Your account can have three types of AI Credits:
- Platform-included credits are part of your platform plan.
- Purchased credits come in packs that you buy for usage beyond your included credits.
- On-demand credits are pay-as-you-go credits.
Platform-included credits are used first. Purchased credits are used next. On-demand credits are used last.
When do credits become available?
Included credits are added at the start of each contract year. For a multi-year contract, the next year's credits are added when that year starts.
Purchased packs are added after you buy them. You can buy more packs during the contract as your usage grows.
How are credits handled with multi-year contracts?
Unused credits stay in one pooled balance while the contract is active. In a multi-year contract, you can use them in a later year.
This is different from rollover at renewal. All unused credits end when the contract ends.
What happens at the end of the contract?
Platform-included credits end when the contract ends. They do not move to a new contract.
Unused purchased credits also end unless they can roll over at renewal.
Do purchased credits rollover?
At renewal, up to 25% of all purchased AI Credits from the last term can roll over. This cap applies only to unused purchased credits.
Platform-included credits do not count toward the 25% cap.
To find the rollover amount:
- Find the unused purchased credits at the end of the term.
- Calculate 25% of all purchased AI Credits from that term.
- Use the smaller number.
Example:
- You purchased 100,000 credits.
- You used 80,000 credits, so 20,000 are unused.
- Twenty-five percent of 100,000 is 25,000.
- You can roll over 20,000 credits because it is the smaller number.
If 50,000 credits are unused, only 25,000 can roll over because of the 25% cap.
Renewal Requirements
Rollover is allowed only when both conditions are met:
- You renew on a current platform edition.
- Your renewal has the same or higher total contract value (TCV).
If either condition is not met, unused credits end with the current contract.
How are rollovers applied at renewal?
When the renewal rules are met, the rollover amount is added to the purchased credit balance for the new contract. Rollover credits do not add to the platform-included credit amount.
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