The Glean–Ironclad connector lets Glean index your Ironclad workflows, repository records, and contract documents through a secure, OAuth-based API integration, while continuing to enforce the same SSO, SAML, and record-level permissions your users already have in Ironclad.
There is no “out-of-the-box integration” built by Ironclad itself, but many customers run Glean successfully in production. Ironclad supports it via our public API and OAuth framework and requires that API access is enabled.
To learn more about the connector, refer to Glean and Ironclad Connector.
Permissions
| Features | API, Glean |
| Permissions | You must be an Ironclad Admin and a Glean admin to connect Glean with Ironclad. You must have API access to create the OAuth app and let Glean call Ironclad’s APIs. |
Before You Begin
Before debugging specific errors, confirm these basics:
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API access is enabled in Ironclad
- The Glean connector uses Ironclad’s public API. API access must be enabled in your Ironclad environment.
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You have the right admin permissions
- In Ironclad: You can access Company Settings → API → Apps and create/manage OAuth apps.
- In Glean: You’re a Glean admin / data source admin with rights to configure the Ironclad connector.
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User identity matches across tools
- The email used to sign into Glean matches the user’s email in Ironclad. Ironclad enforces permissions based on that identity; mismatches can cause missing data or 403s even when the connector is “on.”
Common Connector Problems
This table summarizes the most common Glean–Ironclad connector issues, their likely causes, and the fastest checks to run first. Refer to it as a quick triage tool before you dive into deeper troubleshooting or open a support ticket:
| Problem | Likely cause | Solution |
|---|---|---|
| “Login loop” / cannot complete authorization | Domain or SSO (SAML) mismatch between Ironclad, Glean, and your IdP |
|
| Bad URL or 500 “Internal Server Error” on authorize | Incorrect Server domain in Glean or redirect URI mismatch |
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| Admin can connect, others can’t keep the toggle on | Same domain/SSO issues for some users, or Glean not persisting state |
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| Errors in Ironclad Sandbox / Open Sandbox | Glean connector is not supported in Sandbox/Open Sandbox |
|
| Users connect but see missing data or 403s | Email/identity mismatch or insufficient Ironclad permissions |
|
Ownership and Support Boundaries
Ironclad Responsibilities
Ironclad provides the API, OAuth framework, and configuration guidance needed for a secure connection (for example, helping validate OAuth app scopes, redirect URIs, and SAML domain alignment).
Glean Responsibilities
The connector is built, shipped, and owned by Glean. Glean owns the connector’s internal behavior (for example, how callbacks are handled, how tokens are persisted, and how the Ironclad data source toggle is managed). When Ironclad confirms that OAuth and SSO are working correctly but the Glean data source toggle does not stay on, you should continue troubleshooting with Glean Support.
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