Ironclad runs product research—interviews, surveys, and usability sessions—to learn how people use Ironclad and where it can be better. This article explains how research participation is controlled, who can be invited, and how to change your settings at any time.
When you participate, you talk directly with the researchers building Ironclad about the real problems you're working on. It's a direct line to the team, and your input shapes what we build next.
There are two independent controls: a company-level control managed by an administrator, and a personal control that every user manages for themselves. Both must be on for you to be eligible for a research invitation.
Taking part doesn't require signing anything new. Participation is covered by your company's existing agreement with Ironclad—there are no additional contracts, forms, or NDAs to sign.
What Does Participation Involve?
Sessions are scheduled around your availability. You can reschedule or decline any invitation. Most sessions run 30-60 minutes.
What Does a Research Invitation Look Like?
A real invitation is easy to recognize and not mistake for spam or phishing. Here's what to expect:
- Invitations come from research@ironcladhq.com.
- They'll clearly reference Ironclad and describe the session and timing.
- We'll never ask for your password, payment information, or access to your account.
If an email claims to be Ironclad research but doesn't match the above, don't respond.
Company control: Enable user research participation
Where: Company settings
Enable user research participation
Allow Ironclad to contact employees in this organization for product research. Disabling this overrides individual opt-ins.
This setting is managed by an authorized company administrator. It is an organizational gate: it determines whether Ironclad may offer research invitations to users in your workspace at all. It is not individual consent on behalf of every user — each user still controls their own participation separately.
- Default: On. Research invitations may be offered to eligible users unless an administrator turns this off.
- Turning it off stops all research invitations for everyone in the organization, regardless of any individual's personal setting. A company-level "off" always wins. If the company setting is re-enabled at a later time, each employee’s previous state is preserved.
Only administrators see and control this setting.
Personal control: Participate in user research
Where: Personal settings
Participate in user research
Allow Ironclad to invite you to product research, interviews, and surveys. Participation is voluntary and does not guarantee selection.
This setting controls whether you can receive research invitations. Every user manages their own.
- Default: On.
- Turning it off opts you out. You won't be invited to product research, interviews, or surveys.
- You can turn it back on at any time.
This setting is only available when your company allows research participation. If your administrator has turned the company control off, the personal setting can't be turned on.
Participation is always voluntary. Even when your setting is on and you're eligible, being invited is not guaranteed, and you can decline any individual invitation.
Eligibility and Communication
Turning both controls on makes you eligible—it doesn't mean you'll be contacted. To keep research relevant and avoid over-contacting anyone, an invitation is only sent when all of the following are true:
- All user research controls are turned on.
- Your account and profile match what the current research is looking for.
Even when you're eligible, you won't always be invited—it depends on what current research needs.
Configure Your User Participation Settings
Personal Setting (Any User)
- Click your profile icon in the top right and select Manage my account.
- Locate Participate in user research.
- Toggle it on or off. The change takes effect right away.
Company Setting (Administrators Only)
- Click your profile icon in the top right, select Company settings, and click Settings in the left sidebar.
- Under the General section, find Enable user research participation.
- Toggle it on or off. Turning it off applies to everyone in the organization immediately.
Frequently Asked Questions (FAQs)
| Question | Answer |
|---|---|
| Is participation required? | No. It's entirely voluntary, and you can opt out at any time from your personal settings. |
| What happens after I opt in? | Nothing right away. If you're a good fit for a study, a researcher will reach out with the details, and you can always say no. |
| Do I need to be near an Ironclad office? | No. Sessions can be remote, so location isn't a requirement. |
| How is my information used? | Your input is used to make Ironclad a better product. |
| Who do I contact with questions? | Reach the research team at research@ironcladhq.com. |
| If I opt out, does it affect my use of Ironclad? | No. Your research setting has no effect on your access to or use of Ironclad. |
| Do I need to sign anything to participate? | No. There are no additional contracts, forms, or NDAs to sign. Participation is already covered by your company's existing agreement with Ironclad. |
| My personal setting is on but I've never been invited — why? | Invitations depend on what current research needs. Being eligible doesn't guarantee an invitation. If your settings are enabled but you haven't seen an invitation you were expecting, check your spam or junk folder for messages from research@ironcladhq.com. Email subject lines will always include the term “Ironclad Research.” |
| Can my administrator opt me out? | Yes. If your company's control is turned off, no one in the organization will be invited, even if their personal setting is on. |
| Can I decline an invitation after being contacted? | Yes, always. Accepting an invitation is optional even when you've been invited. |