If you are Enterprise Administrator, you can chat with Ironclad Support directly within the Ironclad Help Center. The Support Team typically responds in less than 90 seconds. You can engage with Support via chat for quick resolutions. If your issue requires deeper investigation, the conversation will be converted to a Support ticket and continue over email.
Use Case
At Classics, Inc., a Legal Operations Manager needs help resolving an issue with a workflow configuration during a contract renewal period. The administrator opens the chat widget in the Ironclad Help Center and describes the issue. If live-agent chat is available for the account, they request an agent and provide the requested details. A Support representative helps with initial troubleshooting. If the issue requires deeper investigation, Support converts the conversation to a ticket and continues the investigation by email.
Permissions
| Features | Ironclad CLM |
| Packages | Professional, Enterprise, or Global Success Plan (with live chat entitlement) |
| Permissions | Admins |
Launch a Chat Conversation
The conversation begins with the AI Agent. If live-agent chat is available for your account, you can prompt the chat to connect you with a live Support agent. If Support needs additional time to investigate, they convert the chat to a support ticket and continue the conversation by email.
To open a chat conversation:
Sign in to the Ironclad Help Center with the email address associated with your Ironclad account.
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Select the chat icon in the lower-right corner of the page.
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Enter your question in the chat widget.
Note: To request a live Support agent, prompt the chat to connect you to an agent.
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Click the paper clip icon in the bottom right corner to attach any relevant screenshots or files.
Complete the requested details, then submit your request.
Note:
If your Success Plan includes live chat support, and the option is still unavailable, submit a support ticket and include an uncropped screenshot of the chat widget at our Web Portal to request a fix.