If you are Enterprise Administrator, you can chat with Ironclad Support directly within the product. The Support Team typically responds in less than 90 seconds. You can engage with Support via chat for quick resolutions. If your issue requires deeper investigation, the conversation will be converted to a Support ticket and continue over email.
Use Case
At Classics, Inc., the Legal Operations Manager often oversees high-priority workflows that impact multiple departments. During a critical contract renewal period, the team encountered an unexpected issue when uploading a new workflow configuration.
As an Enterprise Administrator, the Legal Ops Manager opened the in-product chat to connect directly with Ironclad Support. Within 90 seconds, a Support representative responded and guided the team through initial troubleshooting. When it became clear that deeper technical investigation was needed, the chat was converted to a Support ticket, allowing the conversation to continue seamlessly over email.
Permissions
| Features | Ironclad CLM |
| Permissions | Admins of accounts within Professional, Enterprise, Global(and available via add-on) Success Plans |
Launch a Chat Conversation
If you run into any problems launching a chat conversation, please open a support ticket via the Web Portal to request a fix.
- In Ironclad CLM, click the question mark icon located in the top right corner of the product, and then click Ironclad Support.
- Type in “Talk to an agent” or a similar variation (e.g. “Speak to a human”, “Connect me to an agent”, etc.).
- You’ll then be asked to fill out a couple of details regarding your request, and after you submit you’ll be connected with an agent.