If your clauses are continually being misclassified or missed altogether, there are a few things that you can do to solve this using custom clauses. Refer to the tables below to identify how to solve your use case.
Missing Clauses
| Description | Solution | Result |
| The clause was not classified and I have the desired clause set up as a custom clause. | Add the clause text as an example for the custom clause. | The clause text will be classified as a custom clause. |
| The clause was not classified and matches one of the defined out-of-the-box clauses. | Add the clause text as an example for the out-of-the-box clause. | The clause text will be classified as the out-of-the-box clause. |
| The clause was not classified and I do not have the desired clause set up as a custom clause. | Create a custom clause for the desired clause. Add the clause text as an example for the custom clause. | The clause text will be classified as the new custom clause. |
Wrong Clauses
| Description | Solution | Result |
| The clause is wrong and I have the desired clause set up as a custom clause. | Add the clause text as an example for the custom clause. | The clause text will be classified as a custom clause. |
|
The clause is wrong and I have the desired clause set up as a custom clause example but it’s currently matching an out-of-the-box clause. |
Change the similarity threshold to “exact match.” |
The clause text will be classified as a custom clause. |
| The clause is wrong and matches one of the defined out-of-the-box clauses. | Add the clause text as an example for the out-of-the-box clause. | The clause text will be classified as the out-of-the-box clause. |
| The clause is wrong and I do not have the desired clause set up as a custom clause. | Create a custom clause for the desired clause. Add the clause text as an example for the custom clause. | The clause text will be classified as the new custom clause. |
| The wrong clause was classified and I do not want the clause to be classified as another clause. |
Create a custom clause for the clauses you don't want to be classified. For example, name the clause NO-CLASSIFY. Add the clause text as an example to that custom clause |
The clause text will be classified as the new custom clause rather than the misclassified clause. |