This topic provides a list of questions and answers regarding Ironclad AI and AI Assist.
AI Assist™ is the only AI feature currently powered by OpenAI. This feature is turned off by default for all customers and requires explicit enablement by an Admin on your account. Ironclad will never turn AI Assist on for your account without your explicit permission.
Our customer’s data security and privacy are our top priority. Ironclad has a “do not train” provision in our agreement with OpenAI; your data is never used to train the OpenAI model.
What is AI Assist?
AI Assist™, powered by OpenAI’s GPT-4, allows users to edit and redline their contracts instantly. With AI Assist, users can improve contract language based on AI suggestions, request AI Assist to edit contracts automatically, and revise contracts instantly based on predefined preferred languages in AI Playbooks
How do I turn on AI Assist?
AI Assist is turned off by default. Admins can turn on the feature in the company setting for the entire company. Some customers might need to sign an ESA amendment to access AI Assist.
Is the use of AI Playbooks required to use AI Assist?
No, AI Playbooks is not required to use AI Assist. AI Assist works well with AI Playbooks and allows users to apply AI Playbooks’ suggestions with one click, but customers can also use AI Assist as a standalone feature to review, redline, and draft contracts as well without setting up AI Playbooks.
Is AI Assist available to EU customers?
Not at this moment. AI Assist runs on OpenAI's GPT4, which currently processes and stores data in their US data center. We are collaborating with OpenAI to bring this feature to our EU center and will inform EU customers when it becomes available.
Can I use AI Assist if my company signed a BAA with Ironclad?
Not at this moment. We are waiting for OpenAI to become HIPAA compliant, then we can sign a BAA with them and offer AI Assist to customers who have signed a BAA with us.
Will my data be used by OpenAI to train their models?
We have a "do not train" provision in our agreement with OpenAI. Your data will NOT be used by OpenAI to train ChatGPT or the next version of GPT-4.
What data is shared with OpenAI for AI Assist?
Contract text is sent to OpenAI in portions. This is usually just a paragraph at a time, but could be the entire text of shorter contracts if the user selects the entire text when using the feature. Your contract text is NOT used by OpenAI to train ChatGPT or the next version of GPT-4. We have a “do not train” provision in our agreement with OpenAI.
What is our data retention policy with OpenAI?
We have a zero data retention (ZDR) agreement with OpenAI, ensuring that OpenAI will not maintain any data on their servers.
Does my customer data interpreted in AI Assist get used to train the model for other Ironclad customers?
Not at this moment. We plan to improve the model for all customers in the future, but wanted to do it safely to ensure our customer's data privacy is protected.