This topic will walk you through a few common reasons as to why an email notification might not be received.
Common Reasons for Unreceived Email Notifications
There are a few common reasons why an email notification might not be received:
- The email provided is incorrect: Verify that the email address submitted in the launch form is correct. If it is incorrect, you can change it using the ‘Edit Info’ form.
- The email is in the recipient’s spam/junk folder: Verify that that the email was not labeled as spam and filtered into your junk folder.
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The recipient’s email filters are blocking the email.
- For Ironclad emails, verify that the email settings are not blocking messages from the following addresses or that these are added to your organization's allowList:
- For signature requests, make sure that the email settings are not blocking messages from your eSignature platform.
- You completed an action that would result in an email to yourself: Any time you complete an action that would result in a notification being sent to yourself, the email notification is skipped. For example, if you were the last person to take action on a workflow by launching the form, and are the next person in line to take action (first approver), you will not receive an email notification prompting you to approve the workflow.
Common Email Notification Questions
There are a few questions that we are commonly asked regarding email notifications:
Why can't I @mention a specific user?
Typically, if a user is unavailable to @mention it means they have not been added to Ironclad or have not yet signed in.
Why hasn't a new user received any notifications?
New users do not receive Ironclad notifications until they have signed into the application and completed their profile. This applies to email alias users as well.
I am an existing user and am still not receiving Ironclad notifications.
Please submit a request with our Support Team to see if your email is being suppressed or blocked.
I'm replying to an Ironclad email to post in the activity feed however my reply is not recording in the workflow. Why?
The email address used to send the email must match your Ironclad user email.