Summary
This article walks you through how to deactivate and reactivate users. Admins can revoke access and free up licenses without deleting users or immediately reassigning all of their workflows.
Use Case
At Classics Inc., a legal operations manager needs to temporarily remove a team member’s access to Ironclad without deleting their account entirely. The admin goes to the Users page, selects the user, and deactivates them so access is revoked and licenses can be freed up while preserving the user record. Later, if that team member needs access again, the admin can reactivate them using the same workflow. This gives Classics Inc. a flexible way to manage changing access needs without fully removing and re-adding users.
Permissions
| Features | Company Settings |
| Permissions | Admin role OR Users and Groups Administration = Yes |
Deactivate and Reactivate Users
Release: One or more of the following features and functionalities will go live on July 23, 2026. To learn more about what's included in our July release, refer to What's New in Ironclad: July 2026.
Ironclad administrators can manage existing users and invite new users to collaborate using Ironclad. Ironclad supports new user invitations through existing SCIM, SSO, SAML, Google Sign-In integrations, or directly through the Ironclad app. When you invite a new user, Ironclad sends the individual an email notification containing a link to join Ironclad.
For SCIM, SSO, SAML, and Google Sign-in integrations, you can deauthorize users through your integration service. If you have an SCIM integration configured with Ironclad, review our user management instructions for Azure, OneLogin, and Okta.
- Click your profile icon in the top right corner and select Company Settings from the dropdown menu.
- Click Users in the left sidebar menu.
- Select the user you want to deactivate.
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Note: You can only deactivate one user at a time. If you select more than one user, you won't see the option to deactivate.
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- Click Deactivate User.
- Review the workflows that the user is assigned to, and confirm your choice by clicking Deactivate.
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Optional: You can reassign workflows at this step by checking the Reassign workflows option in the pop-up modal.
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Once you've deactivated the user, they will appear with a Deactivated user status on your Users page.
Another way to deactivate a user is to click the More options icon (vertical ellipsis) to the right of any user and select Deactivate User, the user is assigned a Deactivated user status.
To reactivate a user, you can follow the same steps used to deactivate them and selecting Reactivate User instead.
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