This topic will walk you through how to troubleshoot SSO/SAML integrations.
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Attributes and Claims
Make sure that you have the following fields set up for the values and names. Values vary depending on which SSO/SAML provider you use, but follow a similar naming convention. The table below is from Okta. Refer to the Help Center articles for your specific integration.
Make sure that the name follows camelCase format.
| Value | Name |
|---|---|
| user.email | |
| user.firstName | firstName |
| user.lastName | lastName |
Test the SSO/SAML Integration
In order to test if your SSO/SAML configuration is successful, verify you are not an existing Ironclad user. Often times, the IT team member who sets up SSO/SAML in Ironclad has been invited to Ironclad using a username and password.
Once you set up SSO/SAML, either have a colleague test logging into Ironclad through your SSO/SAML provider, or create a test account of your own and give it permissions to the Ironclad application. After confirming that a colleague or test account can access Ironclad using the new SSO/SAML, we can transfer the original IT team member's account from username and password to SSO as well.