This article will walk you through how to troubleshoot your Ironclad integration errors and subscribe to error notifications.

The Ironclad Errors page displays all of your integration errors. You can filter errors by type, ID, source, date range, severity, and status. For each error, you can view additional information (when available) and dismiss it if you determine no action is required. You can also subscribe to email notifications for key errors related to integration, user management, and bulk actions.

Subscribe to Error Notifications

You can subscribe to receive email notifications regarding key errors to your integration, user management, and bulk actions.

1. Click on your profile icon located in the top right corner of Ironclad. Navigate to Company Settings > Errors.
2. Click Add Subscription.
3. In the Subscriber Type field, select whether you want to subscribe a user or group to notifications.
4. In the Subscriber field, select a user or group, depending on the subscriber type you selected in the previous step.
5. Select the Sources you would like to be notified about. Click Save.
6. To delete a subscription, click the ‘X’ located in the same row as the subscription.
7. To edit a subscription, click the Edit icon indicated by a pencil. When you are finished editing the subscription, save your changes.

Salesforce Integration Errors

Resolve a Workflow Sync Error

1. Click on your profile icon located in the top right corner of Ironclad. Navigate to Company Settings > Errors.
2. Filter the Entity Type by Workflow. The entity ID is based on the “Entity Type”. If the entity type is a “workflow”, then the ID describes a specific workflow accessible from the dashboard. If the entity type is a “workflow template”, then the ID references a workflow template accessible in workflow designer.
3. Filter the Integration by Salesforce.
4. If you want to filter by a specific date range, select a start date and end date.
5. Each error message describes what went wrong. If you are unable to resolve the issue, reach out to Ironclad Support and copy the Error ID.

Resolve a Record Sync Error

Required Permissions: Ironclad Admin OR Integrations Permissions

If an record sync error displays on the Errors page, Ironclad has already tried to resolve it by attempting to retry syncing multiple times. The error then requires manual action to resolve or dismiss the error.

Some error messages can be ignored. For example, if you examine the Ironclad Repository record (the hyperlinked workflow ID) and the associated record in Salesforce to verify that the data is correct in both systems, click Ignore to dismiss the error. The specific error message for this Ironclad record is removed from the page. If you ignore a record, it does not impact other records.

1. Click your name located in the top right corner of Ironclad. Click Company Settings > Errors.
2. Filter the Source to Salesforce and Entity Type to Record. All of the errors that have occurred while trying to sync Ironclad’s Repository records to Salesforce display. Errors are listed in reverse chronological order, with the latest errors at top.
3. Based on the error information, try and resolve the error. After you attempt to resolve it, click Resync below the error. Ironclad tries to sync that specific record to Salesforce again. It will not impact other records of the same record type. If the record successfully syncs, Ironclad removes the error listing including the retry records.
4. If a new error occurs for the same workflow, a new error for the workflow displays with a different error description.